Privacy Policy
Effective Date: January 7, 2025

At FixxSuri, we deeply value your trust and are committed to safeguarding your personal information. This Privacy Policy outlines in detail how we collect, use, share, and protect your data. By using our website (fixxsuri.com) or services, you acknowledge and agree to the practices described herein.

1. Information We Collect

We collect various types of information to provide you with high-quality products and personalized services.

a. Information You Provide to Us

When you interact with FixxSuri, you may provide the following information:

  • Personal Details: Your name, email address, phone number, and home or shipping address.
  • Payment Information: Credit or debit card details, including billing address and transaction details.
  • Order Information: Details about the products you purchase, including order history and preferences.
  • Account Details: Information used to create an account, such as username, password, and profile preferences.
  • Communications: Feedback, questions, or messages sent to our customer service team.

b. Information We Collect Automatically

When you visit our website, we automatically collect:

  • Device Information: Type of device, browser version, and operating system.
  • IP Address and Location Data: Data related to your geographical location, based on your IP address.
  • Usage Data: Pages you visit, time spent on our website, and navigation patterns.
  • Cookies and Tracking Technologies: Data collected to enhance your browsing experience and personalize interactions.

c. Information from Third Parties

In certain cases, we may receive information about you from third parties, including:

  • Payment Processors: Information regarding your transactions and payment status.
  • Shipping Providers: Details related to delivery status and logistical tracking.
  • Social Media Platforms: Information shared during interactions with FixxSuri’s accounts or content.
  • Marketing Partners: Data used to tailor promotional campaigns to your preferences.

2. How We Use Your Information

We use the information collected to provide exceptional service and continually improve our offerings. Specifically, we use your data for:

a. Order Fulfillment and Customer Support

  • Processing transactions, managing payments, and delivering products to your specified address.
  • Providing updates about order status, tracking information, and estimated delivery times.
  • Offering personalized customer support to address inquiries, feedback, and complaints.

b. Website Optimization and Personalization

  • Enhancing website functionality based on your preferences and usage patterns.
  • Delivering tailored content, such as product recommendations aligned with your interests.
  • Monitoring website performance to identify trends and improve user experience.

c. Marketing and Promotional Activities

  • Sending newsletters, promotional emails, and special offers about new products or discounts.
  • Displaying relevant advertisements based on your browsing history and preferences.
  • Conducting surveys, contests, or promotional campaigns to engage with customers (with your consent).

d. Security and Fraud Prevention

  • Detecting and mitigating unauthorized access, potential fraud, and other security threats.
  • Protecting the integrity of our systems, databases, and customer information.

e. Compliance with Legal Obligations

  • Meeting legal, regulatory, and tax requirements as mandated by applicable laws.
  • Responding to lawful requests from government or regulatory authorities.

3. Sharing Your Information

We are committed to keeping your data secure and only share it when absolutely necessary, under the following conditions:

a. With Trusted Service Providers

We work with third-party partners who support our operations, including:

  • Payment Gateways: For secure payment processing.
  • Shipping Companies: To facilitate accurate and timely delivery of orders.
  • IT Support and Website Hosting Services: To ensure smooth operation and data storage.
  • Marketing Agencies: To enhance promotional campaigns and deliver personalized experiences.

b. Legal and Compliance Requirements

We may disclose your information:

  • When required to comply with applicable laws, regulations, or legal proceedings.
  • To protect the rights, safety, or property of FixxSuri, our customers, or others.

c. In Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

d. With Your Explicit Consent

For joint marketing campaigns or promotional partnerships, we will only share your information with your explicit consent.

4. Cookies and Tracking Technologies

FixxSuri employs cookies and similar technologies to improve your experience on our website.

a. Types of Cookies Used

  • Essential Cookies: Necessary for the basic functionality of the website, such as managing your shopping cart.
  • Performance Cookies: Help us understand how visitors interact with the site to improve usability.
  • Targeting Cookies: Used to display relevant advertisements tailored to your preferences.

b. Managing Cookies

You can modify your browser settings to control or disable cookies. However, doing so may limit certain features of our website.

5. Data Security

We take comprehensive measures to protect your personal data, including:

  • Encryption: Sensitive data is encrypted during transfer and storage.
  • Restricted Access: Only authorized personnel have access to your personal information.
  • Regular Audits: Security measures are reviewed periodically to maintain compliance with industry standards.

While we strive to ensure the highest level of security, no system is entirely foolproof. If you suspect unauthorized use of your information, please contact us immediately at info@fixxsuri.com.

6. Your Rights

We respect your privacy rights and provide you with the following options:

  1. Access Your Data: Request a copy of the personal information we have collected.
  2. Correct Inaccuracies: Update or correct any inaccurate or incomplete data.
  3. Request Deletion: Ask us to delete your information, subject to legal obligations.
  4. Opt-Out of Marketing: Withdraw consent to receive marketing communications.
  5. Restrict Processing: Request restrictions on how we process your data in certain cases.
  6. Data Portability: Receive your data in a structured, commonly used format.

To exercise your rights, please contact us at info@fixxsuri.com.

7. Children’s Privacy

FixxSuri’s products are intended for parents and guardians of newborns. We do not knowingly collect personal information from children under 13 years old. If we become aware of such data, we will promptly delete it. Please contact us immediately if you believe a child’s information has been inadvertently collected.

8. International Users

If you access our website from outside the United States, please note that your data will be transferred to and processed in the U.S. By using our website, you consent to this transfer in accordance with this Privacy Policy.

9. Updates to This Privacy Policy

FixxSuri reserves the right to update this Privacy Policy as needed to reflect changes in our business practices, legal obligations, or technological advancements. Any updates will be published on this page with a revised effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy, please reach out to us:

FixxSuri
21 Rogers Lake Trl, Old Lyme, Connecticut (CT), United States
Phone: (860) 434-9706
Email: info@fixxsuri.com

We appreciate your trust and are committed to protecting your personal information while delivering the best products for your newborns.