Return Policy
Effective Date: January 7, 2025

At FixxSuri, located at 21 Rogers Lake Trl, Old Lyme, Connecticut (CT), we pride ourselves on delivering high-quality products that cater to the unique needs of newborns. Your satisfaction and trust are at the heart of our mission. This Return Policy is designed to provide transparency and clarity, ensuring you have a seamless and stress-free experience when shopping with us.

Eligibility for Returns

  1. Return Period

    • Returns must be initiated within 30 days from the date of purchase to qualify for a refund or exchange.

  2. Condition of Returned Items

    • Items must be unused, unwashed, and in their original condition.
    • All original tags, labels, and packaging must be intact.
    • Products showing signs of use, damage, or alteration will not be accepted unless they are defective.

  3. Proof of Purchase

    • A valid receipt, invoice, or order confirmation is required to process all returns and exchanges.

  4. Non-Returnable Items

    • For safety and hygiene reasons, the following items are not eligible for return or exchange:
      • Feeding bottles, pacifiers, and nursing accessories.
      • Opened skincare, bath products, or health-related items.
      • Customized, monogrammed, or personalized products.
      • Clearance or final sale items.

How to Initiate a Return

  1. Contact Customer Service

    • Email us at info@fixxsuri.com or call (860) 434-9706 to request a return authorization.
    • Provide your order number, proof of purchase, and a brief explanation of the return reason.

  2. Prepare Your Return

    • Securely package the item in its original packaging to prevent damage during transit.
    • Include the receipt and any return authorization form provided by our team.

  3. Ship Your Return

    • Customers are responsible for the shipping costs of returning items unless the product is defective or there was an error in the shipment.
    • Ship the return to the address provided by our customer service team.

Refund Policy

  1. Processing Refunds

    • Refunds will be processed within 7-10 business days of receiving and inspecting the returned item.

  2. Refund Method

    • Refunds will be issued to the original payment method used at the time of purchase.

  3. Non-Refundable Costs

    • Original shipping charges are non-refundable unless the return is due to an error or defective product.

Exchange Policy

  1. Eligibility

    • Products can be exchanged for another size, color, or item of equal value, subject to availability.

  2. Exchange Time Frame

    • Exchanges must be requested within the 30-day return window.

  3. Processing Time

    • Exchanges are typically processed within 7 business days after receiving the returned product.

Damaged or Defective Products

  1. Notification

    • If you receive a damaged or defective product, contact us immediately at info@fixxsuri.com or (860) 434-9706.

  2. Resolution

    • We will cover the shipping costs for returning the defective item and arrange for a replacement or full refund.

International Returns

  1. Shipping Costs and Duties

    • Customers returning items from outside the United States are responsible for return shipping fees, customs duties, and any applicable taxes.

  2. Processing Time

    • International returns may take longer to process due to additional shipping and customs procedures.

Important Notes

  • Inspection: All returned items are subject to inspection. FixxSuri reserves the right to deny returns that do not meet the criteria outlined in this policy.
  • Promotions and Discounts: Refunds may be adjusted to exclude any applied discounts or promotional offers.
  • Gifts: If the item was received as a gift, a refund will be issued as store credit.

Contact Information

For any questions or assistance regarding returns, exchanges, or refunds, please feel free to contact us:

Thank you for choosing FixxSuri for your newborn’s needs. Your trust and satisfaction are our top priorities, and we are committed to providing you with a seamless shopping experience.