Sales Policy
Effective Date: January 7, 2025

Welcome to FixxSuri! We are dedicated to providing premium products that cater to the unique needs of newborns and their families. From safe and comfortable clothing to stimulating toys and essential accessories, our mission is to support parents in creating a nurturing environment for their little ones. This Sales Policy outlines the terms and conditions applicable to purchases made through our website at fixxsuri.com or in-store. By purchasing from FixxSuri, you agree to the following terms and conditions.

1. Product Information

At FixxSuri, we take pride in offering high-quality products designed for newborns. Each product is carefully selected to ensure safety, durability, and functionality. Our product descriptions include:

  • Detailed specifications and dimensions
  • Materials and safety certifications (e.g., organic fabrics, non-toxic materials)
  • Age recommendations for toys and accessories

Please note that while we strive for accuracy, minor variations in color, design, or texture may occur due to manufacturing processes or screen display differences.

2. Pricing and Promotions

  • Transparent Pricing: All prices are listed in U.S. dollars. Taxes, shipping fees, and other applicable charges are calculated at checkout and clearly displayed before payment.
  • Discounts and Offers: FixxSuri periodically offers discounts, bundle deals, and promotional codes. These offers are time-sensitive and subject to specific terms. Discounts cannot be combined unless otherwise specified.

We reserve the right to adjust prices or discontinue promotions without prior notice.

3. Order Placement

FixxSuri makes shopping convenient and accessible. You can place an order via:

  • Our website at fixxsuri.com
  • Customer support by calling (860) 434-9706

Upon placing an order, you will receive an email confirmation containing:

  • Order details and summary
  • Payment confirmation
  • Estimated delivery timeline

Orders are processed within 1-2 business days, excluding weekends and public holidays.

4. Payment Methods

To ensure a seamless checkout process, we accept the following payment options:

  • Credit and debit cards (Visa, MasterCard, Discover, American Express)
  • PayPal
  • Digital wallets (Apple Pay, Google Pay)
  • Bank transfers for bulk orders

All transactions are encrypted, ensuring the security of your personal and financial information.

5. Shipping and Delivery

FixxSuri offers reliable and efficient shipping services across the United States. Available options include:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Local Pickup: Available for customers near Old Lyme, Connecticut

Shipping Fees: Shipping charges are calculated based on the weight, size, and destination of your order. Free standard shipping is offered for orders exceeding $75.

Tracking Information: Once your order is shipped, you will receive a tracking number to monitor its progress.

Delays: While we strive for timely delivery, unforeseen circumstances such as weather or holidays may cause delays. FixxSuri will communicate any such issues promptly.

6. Returns and Exchanges

Your satisfaction is our priority. If you’re not fully satisfied with your purchase, you may request a return or exchange under the following conditions:

  • Items must be unused, unwashed, and in their original packaging.
  • Returns are accepted within 30 days of delivery with proof of purchase.

Non-Returnable Items:

  • Personalized or custom-made items
  • Final sale or clearance items

Refunds will be processed within 7-10 business days after the returned item is received and inspected. For more information, please refer to our Return Policy here.

7. Product Availability

While we aim to keep all products in stock, availability may vary. In the event of an out-of-stock item:

  • We will notify you immediately.
  • You may choose to wait for a restock, select an alternative product, or request a full refund.

8. Wholesale and Bulk Orders

FixxSuri offers special pricing and personalized services for bulk orders, ideal for hospitals, daycare centers, or gifting purposes. For inquiries, contact us at info@fixxsuri.com.

9. Customer Support

We are here to help you every step of the way. For product inquiries, order updates, or assistance, please contact us:

  • Phone: (860) 434-9706
  • Email: info@fixxsuri.com
  • Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM EST

10. Liability Disclaimer

While FixxSuri takes every precaution to ensure product safety and quality, we are not liable for indirect or incidental damages resulting from product use. Our maximum liability is limited to the value of the purchased product.

11. Policy Updates

FixxSuri reserves the right to amend this Sales Policy at any time. Changes will take effect immediately upon publication on our website.

Thank you for choosing FixxSuri for your newborn’s needs. We are honored to be part of your parenting journey and are committed to providing safe, reliable, and high-quality products for your little ones.

For further inquiries or support, please visit fixxsuri.com or contact us directly.