Shipping Policy – FixxSuri

Effective Date: January 7, 2025

At FixxSuri, we are committed to providing timely and efficient shipping for all our customers. Below is our shipping policy, which outlines the processes, shipping methods, costs, and delivery times.

1. Shipping Methods and Delivery Times

We offer a range of shipping options to ensure your products arrive as quickly and efficiently as possible:

  • Standard Shipping:

    • Estimated Delivery Time: 5-7 business days (within the United States).
    • Cost: Calculated at checkout based on order size and location.

  • Expedited Shipping:

    • Estimated Delivery Time: 2-3 business days (within the United States).
    • Cost: Additional fees apply for expedited shipping.

  • International Shipping:

    • Estimated Delivery Time: 7-14 business days, depending on the destination.
    • Cost: Shipping charges will be calculated during checkout based on the destination and weight of your order.

2. Shipping Costs

  • Shipping costs are calculated based on the weight, size, and delivery method of your order.
  • You will see the total shipping cost at checkout before completing your order.

Free Shipping:

  • Enjoy free standard shipping on orders over $50 within the United States.

Expedited Shipping:

  • Additional fees apply for expedited shipping methods.

3. Order Processing

  • Orders are processed and shipped within 1-2 business days of receiving payment.
  • You will receive an order confirmation email after completing your purchase and a shipping confirmation email once your order has been dispatched.

4. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email.
  • Use the tracking number to monitor the progress of your shipment on the carrier’s website (e.g., UPS, FedEx, USPS).

5. Shipping Restrictions

  • We currently ship to all 50 states within the United States and select international locations.
  • P.O. Boxes: Some carriers do not deliver to P.O. Boxes, so we recommend providing a physical address for faster processing.

Heavy or Oversized Items:

  • Some larger or heavier items may incur additional shipping charges or may require special handling. We will contact you if this applies to your order.

6. International Orders

  • For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply upon arrival in the destination country. These fees are separate from the shipping charges and are the responsibility of the customer.

7. Shipping Delays

  • While we make every effort to meet delivery times, delays may occur due to factors beyond our control, such as weather conditions, carrier issues, or holidays.
  • If there are any significant delays with your shipment, we will notify you as soon as possible.

8. Damaged or Lost Items

  • If your order arrives damaged or is lost in transit, please contact us within 7 days of receiving the item.
  • We will work with you to resolve the issue through a replacement or refund.

9. Contact Us

If you have any questions or concerns about our shipping policy or your order, please feel free to reach out:

Address: 21 Rogers Lake Trl, Old Lyme, Connecticut (CT)
Phone: (860) 434-9706
Email: info@fixxsuri.com
Website: https://fixxsuri.com